Blog Archives

Basecamp Breeze: Effective Group Communication

Basecamp Breeze is the simplest way to communicate with a group without having to remember to add countless addresses. One address sent to up to 50 people.

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Posted in Operations

Hiring a Revenue Manager

Patrick Landman wrote an excellent post as to why independent hotels should consider outsourcing a revenue manager. Great ideas that I could relate to.

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Posted in Operations, Revenue Management

Hotel Assessment: Example

Planning to purchase a hotel or motel begins with a quick assessment of the property. A snapshot of what it is now, and what it could become. Here is an example of one.

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Posted in Operations

Videos for Hotels

I recommend all owners at least explore the possibility of having a vacation rental video in their marketing portfolio. Please, whatever you do, don’t invest in one of those slideshows that has photos whizzing in from outer space or messages

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Posted in Marketing, Operations, Rapport

Kid-Friendly Hotels: Taking Care of the Little Ones

When asked how Omni Hotels came up with such successful offerings, Vice President of Corporate Communications, Caryn Kboudi, expressed, “we are all moms too. Many of us who work at Omni are parents, so more times than not, our best

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Posted in Operations

Study Options Available in the Hospitality Industry [Guest Post]

caterers_at_work

The hospitality industry is not for the faint hearted but it can offer interesting and rewarding careers for those with the right disposition. A harsh reality is that the hours are long, the work is hard and you are expected

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Posted in Training

Getting a Hotel AAA Approved

A property I am working with wanted to join the AAA/CAA as an approved member, and possibly advertise in the guidebook for the area. I was set with the task of finding out what the process is in order to

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Posted in Operations

What Passbook Means For Hotels

Apple made several big announcements on Monday at the WWDC (Worldwide Developers Conference), but one of them should be of particular interest to hoteliers. In their presentation on iOS 6 (the operating system for iPhones and iPads), they highlighted a

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Posted in Operations

Year-End Review as a Hotel Consultant: Boutique Hotel

With May drawing to a close, it finished the first full year I have been working as a hotel consultant with one client. Normally, I like doing year-end reviews with the calendar year, but in this case I thought it

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Posted in Operations, Revenue Management

InnQuest roomMaster 2000 version 15

I recently returned from attending the InnQuest Software’s User Conference that was held in Las Vegas at the beginning of the month. I went to represent one of my clients who uses InnQuest’s roomMaster 2000 as their property management system.

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Posted in Operations, Revenue Management
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