Blog Archives

Basecamp Breeze: Effective Group Communication

Basecamp Breeze is the simplest way to communicate with a group without having to remember to add countless addresses. One address sent to up to 50 people.

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Posted in Operations

Hiring a Revenue Manager

Patrick Landman wrote an excellent post as to why independent hotels should consider outsourcing a revenue manager. Great ideas that I could relate to.

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Posted in Operations, Revenue Management

Hotel Assessment: Example

Planning to purchase a hotel or motel begins with a quick assessment of the property. A snapshot of what it is now, and what it could become. Here is an example of one.

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Posted in Operations

Videos for Hotels

I recommend all owners at least explore the possibility of having a vacation rental video in their marketing portfolio. Please, whatever you do, don’t invest in one of those slideshows that has photos whizzing in from outer space or messages

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Posted in Marketing, Operations, Rapport

Nothing They Could Do

I told the front desk person that she was overcharging me, and she disagreed and said there was nothing she could do. That is a snippet of an email received by a client’s Front Desk team this morning. It contains

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Posted in Operations, Rapport

Hotel Websites: Domains and Hosting

I have been doing a lot of reading and researching into web design for hotels lately, preparing for a new site design for a client. There is certainly a lot of information out there, with many companies specializing in hotel

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Posted in Marketing, Operations

Starting a Boutique Hotel: What You Need to Know

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Boutique hotels have gained huge popularity, as they offer a unique experience for the high-end, discerning traveller. These hotels are aimed at people with a disposable income and a taste for style. Those who choose to stay in a boutique

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Posted in Operations

Kid-Friendly Hotels: Taking Care of the Little Ones

When asked how Omni Hotels came up with such successful offerings, Vice President of Corporate Communications, Caryn Kboudi, expressed, “we are all moms too. Many of us who work at Omni are parents, so more times than not, our best

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Waking the Dragon: Preparing Hotels for China’s Outbound Tourism

More than a million Chinese visited the U.S. in 2011, contributing more than $5.7 billion to the U.S. economy. That’s up 36 percent from 2010, according to the Department of Commerce. By 2016, that figure is expected to reach 2.6

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Posted in Operations, Rapport

Getting a Hotel AAA Approved

A property I am working with wanted to join the AAA/CAA as an approved member, and possibly advertise in the guidebook for the area. I was set with the task of finding out what the process is in order to

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