Little Hotelier PMS

Solving Major Hotel Challenges with Little Hotelier & SiteMinder

Little Hotelier and SiteMinder offer a powerful solution to address two critical issues faced by hotels worldwide – standing out from competitors and controlling reservations across all booking channels.

Differentiating Your Hotel in a Crowded Market

In today’s competitive hospitality landscape, with the rise of Airbnb/vacation rentals and post-pandemic travel surges, hotels are investing heavily in revamping services, upgrading rooms, and boosting marketing efforts. For smaller, independent properties operating on limited budgets, it’s increasingly challenging to differentiate themselves and capture bookings.

Centralized Distribution & Inventory Management

Guests book accommodations through various channels – hotel websites, OTAs (Booking.com, Expedia), phone, email, and more. While this multi-channel distribution is advantageous, it also risks overbookings if availability is not properly controlled across all platforms. Larger hotels rely on integrated property management systems (PMS) to manage inventory, but smaller hotels often lack such robust solutions.

The Little Hotelier & SiteMinder Solution

To address these pain points, Four Sides Hospitality Consulting proudly partners with Little Hotelier and SiteMinder to provide independent hotels and boutique properties with:

All-in-One Hotel Management Platform (Little Hotelier)

• Streamlined operations: rates, reservations, payments, websites
• Direct booking engine to drive website conversions
• Tailored for small/independent accommodation providers

Leading Channel Manager (SiteMinder)

• Centralized distribution across 400+ OTA channels
• Real-time inventory updates across all connected systems
• Integrated with 100+ popular hotel PMSs

By leveraging Little Hotelier’s comprehensive tools and SiteMinder’s powerful channel management capabilities, independent hotels can enhance their online presence, drive more direct bookings, and efficiently control distribution – standing out in a crowded market.

Little Hotelier is the top all-in-one hotel property management system designed to streamline operations for boutique hotels, B&Bs, vacation rentals, and other small lodging businesses. This comprehensive software solution provides everything a small property needs in a single platform:

Key Features of Little Hotelier:

• Rate Management Tools
• Online Reservation System
• Channel Manager for OTAs
• Payment Processing Integration
• Website Builder with Direct Booking Engine
• Facebook Booking Integration

With Little Hotelier’s centralized system, independent hoteliers can effortlessly manage rates, reservations, distribution channels, payments, and their website – allowing guests to book directly from the property’s site or Facebook page. Streamline your hotel operations with this all-in-one property management software tailored for small accommodation providers.

SiteMinder is the world’s leading cloud channel manager, allowing hotels to effortlessly control their room rates and availability across over 400 online distribution channels from a single platform. Here are the key highlights about SiteMinder’s channel management capabilities

Extensive Channel Connections

• Seamlessly connected to major OTAs like Booking.com, Expedia, Airbnb, Agoda, and more
• Integrated with Global Distribution Systems (GDS) like Sabre and Amadeus for travel agent bookings
• Over 400 total channel connections for maximizing online distribution

Property Management System Integrations

• Two-way integration with over 100 different hotel PMSs
• Integrates with popular PMSs like InnQuest roomMaster, Opera, Maestro, WebRezPro, and others
• Ensures real-time rate and availability updates across all connected systems

All-in-One Solution

• In addition to channel management, SiteMinder offers:
  • Website design and development
  • Direct booking engine for hotel websites
  • Payment processing integration
• Provides a comprehensive suite of hotel commerce solutions

SiteMinder serves as the powerful channel manager integrated with Little Hotelier’s all-in-one hotel software. However, it is also available as a standalone solution for properties using other PMSs, seamlessly integrating with over 100 different systems to centralize distribution

More information about each is below, or jump to the form to get started with a free trial with free support from Four Sides Hosptality Consulting with setting up the property.

Little Hotelier

As mentioned above, Little Hotelier is an ideal solution for small to mid-size properties. It is also a great property management software solution for people or companies looking to manage Airbnb listings. Before considering it for Airbnb management, make sure you review the Airbnb standards and onboarding procedure.

Little Hotelier has two versions to help you choose the best solution for your property or properties. Little Hotelier Basics and Little Hotelier Pro.

Some of the main features for both versions of Little Hotelier:

• Simple, yet powerful
• Manage reservations in one calendar in the easiest way possible
• Receive bookings from 450+ channels like Booking.com, Expedia, and more
• Manage guest profiles and send out pre/post-stay emails automatically
• Take bookings from your website or Facebook
• Mobile Apps to manage your hotel on-the-go
• 24/7 support across phone, email. web and chat
• Manage rates across all channels in one step
• Simple reporting to help you stay on track of your business
• Mobile app for iPhone/iPad and Android devices (details below)

The more extensive version also includes:

• Website designer
• Google Ad integration
• Competitor Analysis Reporting

Simple

The biggest highlight of Little Hotelier is how easy it is to set up and use. A lot of the other systems available are overly complicated for managing a smaller property. Larger hotels are handling large group reservations, setting up special rate codes for conventions or large corporate clients, need integration with a restaurant and/or spa Point of Sales system or other onsite entertainment, to list a few examples.

Little Hotelier is not designed for those properties. It is designed for the Mom & Pop motel operations on the highways, or small bed and breakfasts, where the room configurations vary little and there is not a need for complicated rates. It is a perfect solution for operators who still manage their properties manually or through Excel spreadsheets.

This is the main screen when you load it, for example.

Clicking on the reservations opens up the details for it. Clicking on an available room and day, creates a reservation. It gives you a clear view of what is happening today, for 7, 14, or 28 days in advance of any day you choose. The colour coding allows you to easily identify the status of the reservation and room condition.

While on the main screen, something else that is helpful is the ability to click and drag reservations around to change the room assignment, room type, and dates. All very easy to do and the system warns you before any changes are made, too.

Rate Control

Little Hotelier is simple, yet powerful, with control over the rates and extensive guest profile history. Setting up room rates is fairly simple, and additional rates are easily made based on the rates that are currently setup. For example, having a Best Available Rate and then a AAA/CAA rate 10% less.

Little Hotelier offers the ability to alter the room rates on the fly, too. For example, you notice that one day has plenty of availability or there is a special event in the city. Room inventory can also be altered, to stop selling rooms through the website and save a few for walk-in guests or guests calling the hotel directly. There is the ability to alter the room rates and inventory by day and room type on a general screen, or do a bulk update for rates for a set period of time. Only a few clicks and you have full control of your room rates and inventory.

From the reservation screen, previous guest information will pre-populate when a guest profile is matched to the reservation. This will save time from having to collect phone and email address each time, and also allows you to see the previous stay information about the guest easily. From the reservation screen, you can send confirmation emails and receipts manually, but Little Hotelier allows you to have pre and post-stay emails to be sent automatically.

That covers some of the basics for Little Hotelier. The next section covers the Channel Manager, connecting your hotel to all the various booking channels.

Expand Your Reach Beyond Direct Bookings

Maximizing Efficiency with Little Hotelier’s Channel Manager Dashboard

Real-Time Performance Monitoring

Track channel productivity, monitor published rates, and view reservations across channels with Little Hotelier’s comprehensive dashboard. Get a quick overview of your online operations, including alerts for broken channel connections and reservation count tracking.

Inventory Management

Similar to the Front Desk rate updater, the inventory screen displays available rooms and rates by channel. Easily manage daily status options such as stop sell, closed to arrival, and closed to departure.

Reservation Tracking

Access booking information from various channels through the reservation screen. This feature is particularly useful for troubleshooting any sync issues between booking channels and the Front Desk reservation system.

User Access Control

Enhance security by restricting channel manager access to management only, preventing unauthorized modifications by front desk agents.

Seamless Integration with Little Hotelier

Front Desk The channel manager comes fully integrated with the Little Hotelier Front Desk system. While new channels require manual setup for agreements and content upload, hotel integration is quick and easy once initial setup is complete.

Mobile App for Little Hotelier

Little Hotelier has a great mobile app for iPhone/iPad and Android that allows you the basic functionality that you need on the go:

• See the reservation calendar
• create and edit reservations, check-in guests, and process payments
• close out rooms
• receive push notifications for new or modified bookings on your device
• contact guests by phone or email directly from the app
• chat with technical support within the app

Everything stays in sync instantly with Little Hotelier since it is a web-based application. This allows you to manage your property while away from the office/front desk area or away from the property completely doing errands or on vacation even. Below are some screenshots of the application and the reservation process.

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Free Trial

Start a free trial of Little Hotelier and get free full support with setting up the property while working with Four Sides Hospitality Consulting.

• Work with you to create all the rooms (descriptions, rates, photos)
• Setup the main rate and additional special rates (AAA, Corporate/Government, etc.)
• Setup Payment for 31 different countries (USA, Canada, Australia, United Kingdom, and more) – optional
• Training to show a few people how Little Hotelier works (reservations, check-in/out, housekeeping and managing the system)