Hotelier's Digest #11: The Real Story Behind HITEC 2026
HITEC 2026 brought AI, loyalty, and sales tools to hotel tech. We break down what's worth adopting for independent hotels — and what isn't yet.
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Hotelier's Digest #11: From Systems of Record to Systems of Intelligence
Mews, Lighthouse, and Perplexity point to the same trend: hotel technology is shifting from systems of record to systems of intelligence.
Hotelier's Digest #10: AI rank, pricing discipline, and direct-channel control
AI is reshaping how travelers discover hotels and how revenue teams make decisions. This edition examines AI visibility, pricing strategy, OTA investment, and the growing battle for the direct booking path.
Hotelier's Digest #9: Mews Unfold, connected hotel systems, and revenue automation
Explore what Mews announced at Mews Unfold 2026, from its new hotel operating system and AI-powered RMS to the SiteMinder partnership and Uber integration.
Hotelier's Digest #8: Mews transitions, open source PMS questions, and pricing discipline
Independent hotel insights on PMS migrations, revenue strategy, hotel data security, and operational resilience — including lessons from a roomMaster to Mews transition and the SKKY Hotel revenue case study.
Hotelier's Digest #7: AI discovery, resilient demand, and smarter staffing
This week’s strongest signals point to a tighter link between commercial visibility and operational discipline. Hotels are being forced to rethink how they show up in AI-driven discovery, not just how they rank in traditional search. At the same time, first-quarter earnings from major brands sugg...
Hotelier's Digest #6: Uber gets hotels, Expedia gets reach, and Airbnb keeps courting supply
This week’s clearest signal is not simply that Uber now sells hotels. It is that hotel distribution is showing up in more consumer surfaces while the same infrastructure quietly powers the transaction underneath. Uber’s Expedia partnership is the headline, but the deeper implication is about who...
The Weekly Hospitality Notebook
Starting this Friday, September 18th, I will be publishing a weekly newsletter, The Weekly Hospitality Notebook.